Frequently Asked Questions
Can I apply more than one discount?
Only one discount or promo code can be applied per order.
When will I receive my refund?
Once your return is approved and received, we’ll process your refund within 5–7 business days. It may take additional time for your bank to post it.
Can I use a discount code on anything?
Discount codes can be applied to most items, but not to gift cards or donations unless otherwise stated.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed via Stripe.
My tracking says delivered, but I didn’t receive my package. What now?
Start by checking with neighbors or your building manager. If it doesn’t turn up, please reach out to us and we’ll help you sort it out.
How do I track my order?
You’ll receive a shipping confirmation email with a tracking number once your order is on its way.
Do you ship internationally?
We currently ship within the U.S. and Canada. International shipping is coming soon.
How long does shipping take?
Orders usually ship within 2–5 business days. Delivery times vary depending on your location:
U.S.: 4–10 business days
Canada: 2–7 business days
Can I return a gift card?
Gift cards are non-refundable and can’t be returned or exchanged.
Are returns free?
Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect. We’re a small brand, so we appreciate your understanding!
How do I start a return or exchange?
Please contact us to start your return or exchange.
Is your apparel unisex?
Yes, most of our products are designed with a unisex fit. You’ll find style notes and measurements on each product page.
Where are your products made?
Our items are produced through trusted manufacturing partners, with a focus on quality, comfort, and durability. We’re working toward more sustainable and local options as we grow.
Do you re-stock sold out items?
Some items restock, others are limited drops. If you see something you love, we recommend grabbing it before it’s gone. You can also join our email list for early access to future releases.
Can I return or exchange my order?
Yes, if you’re not happy with your order, you can request a return or exchange within 14 days of delivery. Items must be unworn, unwashed, and in original condition.
What sizes do you offer?
We offer a full range of unisex sizing, typically XS–XXL. Check the size chart on each product page for details and fit guidance.
